Like any other online store, City Beach also has Returns and Exchange rules. So, if you are planning to return and exchange, you should know the rules. Knowing the rules will assist you to understand the offers and deals. Well, one thing you have to keep in mind that you have to return and exchange within the 30 days of your delivery. So, here are all the things that you need to know about return and exchange.
In the case of a new product, you have to place a new order. It will help you to avoid missing out.
You have to print out the tax invoice, which City Beach mailed you through the shipping confirmation mail.
Don't forget to fill up the Return Request Form, which you received along with your parcel. Also, there is a possibility that you received the parcel alternatively.
Next, you have to post your parcel to the official Online Return Department through standard post. So, the address where you have to send the parcel is City Beach E-Store returns, PO Box 2399, Mansfield, Qld 4122.
Some of the points that you need to keep in mind before returning
Well, there are some points that you have to keep in mind before sending the parcel. Let us take account of those points.
The primary thing that you need to do is to back your product in its original condition.
The product should be clean, and there should be the tags, which were attached.
Next, you have to contain the product into a protective parcel. It will ensure that the product is not getting any damage.
So, keep these things in mind before returning your product.
Also, keep in mind that the city beach will not take any responsibility in case if the product is lost or damaged while returning. The original shipping cost of the product doesn't fall under the umbrella of a refund.
Once they receive the product, they will observe and assess it. They will do this to make sure that their product is compatible with all the return policies.