After purchasing from us through the mail, website, or phone, if you are not satisfied with any of the products due to any reason, we are going to look into the issue. We provide a hassle-free return or exchange service where you can return the products, unopened or opened. The request for return exchange needs to be raised within 60 days of delivery.
All products to be returned need to be mailed to:
Customer Service Returns
PO Box 946
North Ryde BC NSW 1670
Make sure that you have mentioned your name, order details and address with the products you wish to return so that processing the refund is seamless. If the payment was made by credit card, the refund would be issued to the respective credit card you used for paying for the products. On receipt of the products to be returned, the processing of the return is usually done within 2-5 business days. The time also depends on the payment method you had originally chosen. For any questions regarding the return policy, call on 1300 365 020 for further assistance. Keep purchasing from us using attractive Australian NaturalCare discount codes to make your buying experience even more lucrative.
In the case of international returns, the charges incurred for shipping and handling the products to be returned are to be borne by the purchaser. If we do not receive a package and the purchaser doesn’t have a mode of tracking the package, the returns guarantee might not then be applicable to you. Claims made without returning the products, damaged or even otherwise, can unfortunately not be refunded.
Also, in case of food items, Australian NaturalCare will not be able to guarantee the quality of the food items which are delivered at international destinations. This is due to the weather and extended shipping period that is required. Returns for food items will also not be accepted by Australian NaturalCare received from international places.