Artist Guitars solely believe in satisfying their customers. They ensure that they provide you with exclusive finest quality products and services. With their fantastic delivery service comes their rapid shipping of orders for which all you need to know are:
Same-Day delivery on ordering before 9 am AEST (Sydney time) is available at a very low extra cost for customers residing in the Sydney Metro area.
All orders are shipped on the day of order if placed before 12:00 pm AEST.
Same-Day shipping and delivery take place only during weekdays (leaving out public holidays).
Their shipping service is a chain consisting of eParcel, Australia Post and Couriers Please.
Few things to keep in mind for the orders placed and their delivery are mentioned below:
1. The delivery process can take longer than usual for people residing in remote locations.
2. People living in the Sydney Metro area should choose Couriers Please for same-day delivery.
3. Large items like drum sets can only be sent through courier services, unlike regular posts. Hence, customers are requested to order from a street address for such products.
4. In case your delivery details are incorrect or you are outside, you can contact the courier partners or edit the details as per requirement.
5. Free shipping of larger items is currently unavailable for customers ordering from the external territories of Norfolk, Christmas, and Lord Howe Island.
Artist Guitars never fail to please its customers but, in case of a return, they have an easy return policy with the criteria mentioned below:
1. You can apply within 100 days of receiving it.
2. The return policy is free for people residing in Australia and New Zealand.
3. They take the required actions within 48 hours of receiving an item return notification.
4. They refund the whole purchase price along with the shipping charges, if any.
Customers are requested to read the following conditions related to their return service:
1. Your item must be packed in the same way you received it.
2. Only 5 Money Back Guarantee returns are possible in each calendar year, exceeding which would lead to a fee of 20% of the actual price of purchase.
For further queries related to the delivery and return of items, contact their customer service team on 1300 489 816.